Terms and conditions
Our prices are subject to change without notice. Customers that have already made a purchase are not obliged to pay the difference in case of an increase in prices. Travel12 is not liable for refunding the difference in the case of price reduction.
Prices only include features clearly stated in the respective section describing the service. Any additional services are available at the extra cost stated or upon request, based on the respective description.
All prices provided are on a per person basis unless otherwise stated. Lower pricing for children or infants applies when clearly stated at the respective service description.
Prices include local taxes. Prices do not include tips, personal expenses or personal insurance.
Booking & Confirmation
Every customer is responsible for providing accurate information during the booking process.
Bookings will only be confirmed once the respective payment has been made by the customer (see paragraph below).
When a booking has been made through our website, customers will receive confirmation and voucher via email. This document must be saved as evidence of purchase and be presented on the day of the tour. The activity providers reserve the right to refuse service to any customer without a voucher.
Users are advised to check the details of the booking and should inform travel12 immediately of any errors. Changes may be made up to 48 hours after booking as long as notification is received at least 7 days prior to the starting date of the experience booked.
All activities and services booked through our website are paid for via Paypal. Upon receipt of the payment, the customer will receive a voucher via email. The voucher must be printed or electronically saved, as proof of purchase, and be presented on the day of the respective activity to guarantee access.
This website will not request or store any payment information (e.g. credit card numbers).
Cancellation and Refund Policy
In case a customer may need to change or cancel an agreed service, this will incur no penalty provided that notification is received at least 7 days prior to the starting day of the experience booked. In that case, a full refund will be granted, excluding any transaction fees incurred by Paypal.
Our complete cancellation policy applies as follows:
More than 7 days prior to the starting date of the experience booked: Full refund, excluding credit card fees
2-7 days prior to the starting date of the experience booked:
50% refund, excluding credit card fees
less than 2 days prior to the starting date of the experience booked:
No show: No refund
In the event that travel12 needs to cancel a booking, the respective payment will be fully refunded.
Refunds will be returned within 30 days of the cancellation date.
Travel12 can offer discount codes at any time to anyone for any reason without setting a precedent for other customers claiming similar discounts. Discount codes are delivered to the customer electronically and need to be confirmed by travel12 via email in order to take effect. This email serves as confirmation of the customer’s right to a discount code.
The discount codes will only be applied to reservations made through travel12.gr for services offered by activity providers cooperating with travel12. Discount codes cannot be applied to any entrance fees or event registration fees set by 3rd party organizations.
The discount codes are subject to the terms and conditions in effect at the time they were issued. These are available at the website and are sent to the customer together with the confirmation of the discount code.
2018_SPECIAL DISCOUNT CODE
This discount code is valid only for reservations that will be completed through www.travel12.gr until January 22, 2018 (GMT) and applies to experiences, activities, local transfers and accommodation offered by travel12 that will be booked for the period from March 1st to May 31st, 2018. The amount of the discount will be automatically deducted at the time of the booking.. In case you have any doubts whether your discount has been correctly applied, please do not hesitate to contact us at firstname.lastname@example.org, mentioning your reservation code (if applicable). This discount code cannot be combined with other promotional codes unless it is clearly stated otherwise in our website, official social media pages or a confirmation email we have sent you. In case you cancel your reservation, the discount is not applicable.
Customers should adhere to the time on their voucher. If a customer does not arrive on time, our provider will consider this a no-show, the activity will be cancelled and no refund will be provided. It is recommended that you plan to arrive at least 10 minutes prior to the start of the activity.
Passport & Visa
It is the responsibility of all travelers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.
As visa and health requirements are subject to change without notice, we recommend that you verify with the appropriate consulate prior to departure.
Personal insurance is not included. It is your responsibility to take out appropriate travel insurance. Although “travel12 traveling experiences” and its representatives will always strive to ensure safe and enjoyable completion of its activities, they cannot be held responsible for the personal safety of participants. Each participant shall be fully responsible for his/her personal health, medical needs and safety.
All matters arising are subject to the laws of the Hellenic Republic without regard to its conflict of law provisions.